DROP OFF & COLLECTION
Strictly by appointment only -
We ask that you nominate an exact time on your booking form within these open hours - no different than if you are making an appointment with the GP, hairdresser, accountant etc and appreciate you arriving on time.
Our open hours are -
Mon to Thurs 7:40am to 9am OR 4pm to 5:30pm
Friday 7:40am to 9:30am OR 3:30pm to 5:30pm
Sat & Sun 8am to 9:30am OR 3:30pm to 5pm
This allows us to have one customer arrive at anyone time so that we can provide your dog with the right amount of attention - especially if it is a first timer. If you are early - we have many wonderful coffee shops in Yarck, stop by one of the local shops, enjoy a coffee and friendly chat until your appointment time. If you are late - PLEASE let us know at least one hour prior so we can make arrangements.
We take our guests on lots of farm walks, and if we arent expecting anyone to arrive we may not be at the kennels and out and about on the farm walking dogs.
We may be in the middle of grooming - between customers we can often slot in dog washes and wouldn't want to be half way though one when you arrive leaving a poor fur friend stuck in the bath.
We cater for aggressive dogs - although your dog may be full of love and life we do cater for those who aren't so much and we really do not want other dogs arriving at the same time to prevent any accidents.
It also allows us to schedule our day - ensuring everyone's dogs are getting the right amount of attention, ensuring our general cleaning duties are up to date which provides your dog with a comfortable environment to stay, allows us to answer all your calls and emails, process future bookings and run the business as well as maintain the beautiful farm your dogs are staying at.
We ask that you keep in mind that we are open 7 days a week providing a lot of flexibility to our clients - shall you need to make other arrangements outside of our open hours we are always happy to discuss alternative options. We also offer dropping off the night before between 4:30pm and 5:30pm at no charge or picking up the next day before 9am at no charge to assist you with ease of dropping off and picking up - please call to discuss these options.
All inspections, drop off and collection times are by appointment only. We understand that sometimes situations occur where you can not meet the agreed time and appreciate at least one hours notice to make changes to the arrangements.
If you need to drop off or pick up outside of our open hours we can sometimes arrange this, however an out of hours fee ($40) will apply.
Our facilities will be closed at all other times and gates locked for protection of your pet so you must call to make an appointment time.
We serve raw beef mince with vegetables and pasta which is preservative, hormone and chemical free alongside the nutritionally beneficial Supercoat dry food range.
Understanding your pet may have special dietary needs, you are welcome to provide your own food; however, this must be clearly labelled with name and be in a sealed container in portion sizes.
We will also treat your best friend to many doggie treats during their stay which are also chemical and preservative free
Want to treat your pooch to a treat during their stay? Then why not book them in for one of our grooming options -
Bath & Towel Dry - $15 (from)
Bath & Blow Dry - $25 (from)
Flea & Tick Wash - $17
Nail Trim - $10 (from)
All dogs staying over a week are treated to a complimentary bath and towel dry before going home
We have a small range of locally made dog rugs, collars and other items available for purchase.
We also have available wormers and flea treatments.
Thanks To -
Sign ur Neighm
Equine ID Solutions