PRICES & BOOKINGS
RATES-1/02/2019 to 30/06/2020
It is a good idea to make your bookings well in advance of your holiday to ensure availability, especialy over the peak periods.
An up front non refundable deposit/administration fee may be required at time of booking and the remainder of payment is to be made upon dropping off your dog.
An agreed drop off time/pick up time will be made within our open hours and we appreciate it if you can stick as close as possible to the agreed time; however, if you need to change your arrangement please call at least an hour prior to make new time.
Our open hours are -
Mon to Thurs 7:40am to 9am OR 4pm to 5:30pm
Friday 7:40am to 9:30am OR 3:30pm to 5:30pm
Sat & Sun 8am to 9:30am OR 3:30pm to 5pm
We ask that you nominate an exact time on your booking form within these open hours - no different than if you are making an appointment with the GP, hairdresser, accountant etc and appreciate you arriving on time.
This allows us to have one customer arrive at anyone time so that we can provide your dog with the right amount of attention - especially if it is a first timer. If you are early - we have many wonderful coffee shops in Yarck, stop by one of the local shops, enjoy a coffee and friendly chat until your appointment time. If you are late - PLEASE let us know at least one hour prior so we can make arrangements.
We take our guests on lots of farm walks, and if we aren't expecting anyone to arrive we may not be at the kennels and out and about on the farm walking dogs. We may be in the middle of grooming - between customers we can often slot in dog washes and wouldn't want to be half way though one when you arrive leaving a poor fur friend stuck in the bath.
We cater for aggressive dogs - although your dog may be full of love and life we do cater for those who aren't so much and we really do not want other dogs arriving at the same time to prevent any accidents.
It also allows us to schedule our day - ensuring everyone's dogs are getting the right amount of attention, ensuring our general cleaning duties are up to date which provides your dog with a comfortable environment to stay, allows us to answer all your calls and emails, process future bookings and run the business as well as maintain the beautiful farm your dogs are staying at.
We ask that you keep in mind that we are open 7 days a week providing a lot of flexibility to our clients - shall you need to make other arrangements outside of our open hours we are always happy to discuss alternative options in advance however an out of hours fee will apply. We also offer dropping off the night before between 4:30pm and 5:30pm at no charge or picking up the next day before 9am at no charge to assist you with ease of dropping off and picking up - please call to discuss these options.
Upon your booking you will be emailed our Country Lodge Kennels terms and conditions along with our booking form which you will be required to sign and email back to us along with a current copy of your C5 vaccination for each dog (if you are unsure if your dog is covered with a C5 vaccination please contact your vet who will be able to tell you immediately).
You will be given an opportunity to tell us all about your dog and their habits, what they like and don’t like so we can ensure we make their stay with us one they will never forget!